Shipping
- FREE SHIPPING ON ORDERS OVER $150
- In stock, ready to ship
STANDARD SHIPPING
All shipping is via Australia Post. Standard shipping is $10. With FREE shipping for orders over $150. We will text and email your courier and shipment tracking details.
3-7 days transit time (Mon-Fri).
We do our best to dispatch your order within 24 hours.
$15 EXPRESS SHIPPING ON ANY ORDER
All shipping is via Australia Post Express. We will text and email your courier and shipment tracking details.
1-3 days transit time (Mon-Fri).
We do our best to dispatch your order within 24 hours.
INTERNATIONAL
We ship to the following locations using a standard shipping rate;
- New Zealand - $25
- USA & Asia - $45
- Europe & Canada - $60
- United Arab Emirates - $60
- Rest of the World - $70
All shipping via Australia Post. We will text and email your courier and shipment tracking details. Shipping will be calculated at checkout based on your location. 5-8 days transit time (Mon-Fri). Some delivery locations may take longer. We do our best to dispatch your order within 24 hours.
We do not offer returns for the change of mind or wrong decision. We do not refund unless the item is deemed faulty by the supplier. We understand you cannot try garments or footwear on before purchasing online and therefore will provide an exchange or credit note (valid for 6 months) on full priced items only, should they meet the below requirements:
- Items including garments and footwear must be returned via registered post to Tim & Gerry's, 8 Gleeson Place Abbotsbury, NSW, 2176 within 14 days of delivery.
- Returned items must be returned in their original condition – unworn, unwashed, unused and with all Tim & Gerry's and designer tags attached. Garments received soiled or with makeup marks will not be accepted for exchange or return and will be sent back to the customer.
- When exchanging items shipping will need to be paid by the customer.
- All exchanges made via post will need to cover an additional shipping fee.
- Due to health and hygiene regulations, swimwear is unable to be returned for a credit note or exchange.
- Items purchased through Afterpay are not able to be exchanged in store. All items and their exchange will only be accepted via our online store.
- All pre-order and custom orders from a third party designer are final sale. We will not provide or facilitate an exchange, credit note or refund on these items or transactions.
- Footwear must be returned in the original and undamaged box with all original packaging. Tim & Gerry's will not accept returns without boxes or with marked and scratched soles.
Any item/s purchased on sale are considered FINAL SALE and will not be eligible for a refund, exchange or credit note.
Before returning an item/s you must fill out our Returns Form to obtain approval. Once you have received the return confirmation please return your item/s via registered post to:
Faulty/Damaged items
All items are checked for faults or damage prior to dispatch. However, should your items be damaged, please advise us by emailing info@timandgerrys.com
